Friday, April 11, 2014

Customer - Self proclaimed God

Recently I saw an article http://www.quora.com/Flipkart/What-do-Flipkart-employees-feel-about-the-Flipkart-screwed-me-over-article. In my small career I have witnessed it at many occasions. 

In a service company, client is God. You would want to provide all kinds of services to please him/her. We are so much used to say yes to a client that we can even agree to feed his/her dog, wash his/her cloths and clean his/her house. 

In a product company, the end user is God. If some one is not able to click a button you assure to change the color or position to make it intuitive (BS!).

With the invasion of social media even a new born kid would bully you for writing negative feedback. This is there in all industries.

You are a normal human being but suddenly as a customer you become a super hero. The other end should tolerate you loud voice, anger and even threat.


Why it is being tolerated?

Simple answer: for business.

Why is it growing?

Most of the businesses depend on advertisement than the quality of product or uniqueness.

If customer was God, would God do any act to annoy others?

The need is to rate the Customers. Uber does it! So if you misbehave quite often next time you won't get a Uber ride. 

And it is important bring uniqueness and quality to products.

And of course I am not denying the fact that there are many good customers and many bad service/product providers.

Saturday, January 12, 2013

Dream!!

I decided to write down my dreams,
Gosh! I choose the sea shore!!
All the time I was fearing for the waves,
But someone walked over!!

In agony I cried, yelled, no one bothered
Gosh! I was mute!!
I got up to see what is left, I panicked
My name was abated!!

I ran for the hills,
Gosh! I saw my name was all over!!
WOW!! I didn't loose my dream,
It only got bigger!!

Wednesday, November 28, 2012

How to upload pdf (document) to kindle in kindle format?

WOW!
----------
When you register with kindle you get an email account as [you user name]@kindle.com.

SIMPLE :)
-------------
To upload files to your account send email (from any email account) to [you user name]@kindle.com with file as attachment.

THANKS
--------------
Put 'convert' in the subject to get the document formatting taken care by Amazon!

NOTE
----------

You might have to wait for some time (30-60 minutes) for the file to reach into your account.

No looking for external file converters.

BTW if you have not used Kindle app for mobile you are missing something. The kindle app DOES NOT require you to have Kindle :)

Happy kindle-ing :)

Reference:
http://www.amazon.com/gp/help/customer/display.html?nodeId=200140600

Sunday, July 8, 2012

Go Google: Search - What you need it what you get

I have heard many of my friends talking about various search engines but anytime when I have been to their computer I have seen google search windlows :)

Many people use Google.com to verify their internet connectivity!! This is trust.

There is always a lot to talk about Google but I open my blog to put simple features those strike me.

Today there was a fantastic Wimbledon finals between Federer and Murray. Federer out played Murry and regained his World No 1 position.

Earlier this evening I was looking for game timing for the final and I entered 'wimbledon' in google search. I got the match fixtures and the timings in IST (my timezone) on the search results page itself!!!

This is amazing. I am putting a screen shot of the search which I did just after the game.



The result is even more surprising when I searched for Andy Murray.


Shows Andy Murray matches on the left. On the right there is Andy Murry pic coming from Google Plus and details from Wikipedia. There is search suggestion for other leading tennis players (we had seen this only on Amazon.com. 'People who bought this also bought').

There is also a feedback link which if you click will ask to indicate if there is any wrong information.

The Google feedback is integrated on so many of the google product making it easier for the users. But think about the amount of feedback they might be getting. I guess only computers would be reading those!

Again I am a happy Google Search user. Thanks to Panda and Penguin :)

Saturday, November 12, 2011

Go Google: gmail - the diff tool

I sent an SQL query to my friend and later I added a line to that query and sent it back. To my surprise, I observed that only the changed line appeared in black and rest in quoted text color (I guess that is purple). WOW!! Knowingly or unknowingly gmail turned out to be a diff tool for me. Then I did another experiment and this is the result.

Apple
Blackberry
Carrot
Desert fig
Etrog
...
On Fri, Nov 11, 2011 at 10:18 PM, Amod Pandey <amod.pandey@zovi.com> wrote:
- Hide quoted text -
Apple
Banana
Carrot
Desert fig
Etrog
...



As always I would say, enjoy the Googles!


Sunday, May 29, 2011

Search it the right way: choose the timeline

There are so many tips around on the web on how to make your searches efficient. Here is one I would like to share (may be a reiteration) 

I was looking for a software. So I put this string in my favorite Google, 'mount iso virtual CD'. As usual I got many results. Google always boasts about its efficiency 'About 1,870,000 results (0.13 seconds) ' :) But while going through the results I observed the links to be old 2008, 2007, .. I was wondering if no one wrote a new tool for this after that time??? Then it strike to my mind that probably the old pages are ranked more than the new pages and later with more usages the new pages will come up in the result. Remember search engines primarily do it by ranking and not by creation. So I clicked on Advanced Search and I was happy to locate what I was looking for 'Date, usage rights, numeric range, and more'. Out of the options available for 'Date' I selected 'past year' and weehoo!!!! I got the latest results :)


So the takeaway is, Advance to Advanced Search! The content on the web is huge and you should get wiser.


I know many of you would know this but it is always good to share for others!

Friday, April 22, 2011

Go Google: Also include

You might miss to include a friend in a mail but GMail is going to suggest you whom all you could include based on what you have in the To/CC list. The suggestions appear in a hyperlink and you can click to add. The logic is recent and common. So if you add a@abc.com then it would suggest you b.xyz.com, c@abc.com and other. Now if you select b@xyz.com now it would suggest the names common to a@abc.com and b@xyz.com which might not include c@abc.com.